Product Support

HiTeach Recording Button(SMART Recording System) is displayed in white and other status explanation


When you start HiTeach and want to do desktop recording or record lesson observation, if the recording button at the right side of HiTeach appears like the picture below, it means it is preparing.




If the recording button appears white, it means HiTeach cannot connect with AI Terminal, please follow the steps below to troubleshoot:



Step 1: Please check the network connection status & settings, and if the AI Terminal is properly activated.
Step 2: Click the recording button and go to the settings page.


Step 3: If the connection setting with AI Terminal is lost, please input the IP of AI Terminal to reconnect.



If the recording button is green , it means it can do desktop recording or record lesson observation.

If the recording button is red it means it is recording.
After ending class in HiTeach, if the recording button is green & red , it means the video & other related data is uploading





Contact us:
If you have any questions about the above instructions, please feel free to contact us at habook@habook.com.tw, we will try our best to help you, thank you!
Service hours: Monday to Friday, 09:00~12:00, 13:00~18:00 (GMT +8)

 
TOP