Product Support

Failed to play micro video After it is Uploaded from HiTA to HiTeach via iPhone 8, 8+, X
Description: Using iPhone 8, 8 Plus, X mobile phone with HiTA to record micro-films after uploading HiTeach can not play (as shown below)

This problem mainly occurs in the system environment of Win7 and 8, which is mainly because the iPhone 8, 8 Plus and X adopt the new H.265 video compression coding standard .
The old built-in player does not play directly in this format.
The exclusion method can be operated by installing the MediaPlayer Code Pack encoder on the operating system.
Reference link:
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